In this testing from the trenches series, we give an example of an issue in the business process.
I am a member of the Ministry Of Testing. This is for free. Well, you need to give them your valid email, and they will use it to send you occasional reminders about their conferences. And I am ok with that. As soon as I found out about TestBash Home 2020 event, I bought the ticket. You should also get it because it is an innovative and affordable way to keep in touch with the latest development in the software testing community. This is how entrepreneurs should react to problems.
And here comes the issue. A small business issue. It is a combination of two features that work separately, but in a mix, they represent a bug. Ministry Of Testing is using the Tito ticketing service. I successfully bought TestBash Home 2020 ticket on Tito. I got a confirmation email with an invoice and ticket itself.
The next day I got an email from the ministryoftesting.com domain, with TestBash Home conference advertisement. Which proves that the Ministry Of Testing does not update their user database with info who already bought a ticket for their event.
What is the damage? As a customer of their excellent services, I felt a little bit disappointed because it felt that I am just an email and that behind ministryoftesting.com, is just a bot that does its automated work. With little automation and programming, Tito (or any other service) ticketing information could easily be integrated into the Ministry Of Testing user database.